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Frequently Asked Questions
Q: Has my order been shipped yet?
A: Please click here to check the status of your order. Additionally, you will receive an email confirming that it has been shipped once it has been shipped. If you have not received the shipping confirmation email, your order has not been shipped yet and is still in the process of being made. Please be patient with custom controllers as they are hand-made and we do not rush our work.
Q: When will I receive my order?
A: Typically, any order will be received 2-3 regular business days after the ship date, depending on where you live. So if an order is shipped Monday, then you will typically receive it on Wednesday or Thursday.
Q: Can I receive a tracking number for my order once it ships?
A: Once your order ships, you will receive an email confirming that it has been shipped. In this email, you will find a link to the tracking information.
Q: What is the warranty?
A: The custom work that we perform is guaranteed for life. We offer a 30-day warranty that covers all manufacturer defects. You can purchase an extended warranty with any of our custom products.